How to track customer enquiries
Don't use spreadsheets. Use a lightweight CRM or enquiry management system that tags status automatically based on the conversation stage.
Spreadsheet hell
Manual data entry is always behind
Static rows don't show chat history
Mobile access is terrible
No alerts for stale leads
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Frequently Asked Questions
Spreadsheet hell
Manual data entry is always behind
Static rows don't show chat history
Mobile access is terrible
No alerts for stale leads
Auto-tracking
Status updates based on reply
Kanban view for visual pipeline
Last-contacted timestamps
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Who is this solution for?
Admins
Managers
How does multichannel AI sales automation work?
Multichannel AI sales automation captures enquiries from WhatsApp, Instagram, website, email, and phone in one unified system. The AI responds instantly, qualifies leads automatically, and books meetings on your calendar—all without manual work.
Learn more about multichannel sales automation →How fast is the response time?
AI responds to all enquiries in under 2 seconds, 24/7. This ensures no lead waits, regardless of time zone or business hours. Faster response = higher conversion.
See how AI inbound sales agents work →Explore more guides and resources on our Resources page • AI Sales Automation • Multichannel Sales