Allentics IT Solutions Pvt. Ltd. ("Allentics", "we", "our", "us") provides automation platforms, AI-powered systems, dashboards, and managed services ("Services").

This Privacy Policy explains how we collect, use, process, store, and protect personal data when you access or use our website, applications, and Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Definitions & Roles

For the purposes of data protection laws:

Customer means the business entity using Allentics Services.

End User means individuals whose data is processed by our Customers.

Customer Content means data, messages, and inputs provided through the platform.

Data Controller:

The Customer is the data controller for all Customer Content.

Data Processor:

Allentics acts as a data processor and processes Customer Content only on documented instructions from the Customer.

For platform operations and website visitors, Allentics acts as a data controller.

2. Information We Collect

A. Personal Information

We may collect:

Name
Email address
Phone number
Company name
Job role
Location and timezone
Information submitted via forms, demos, or contact requests

B. Usage & Technical Information

We collect technical data such as:

IP address
Browser type and device type
Operating system
Website interaction data
Log files and timestamps
Automation events and workflow metadata

C. Customer Content

When Customers use our Services, we process:

Messages and conversations handled by AI agents
Lead data and enquiry data
Form submissions and chatbot inputs
CRM and integration data

This data remains the property of the Customer.

D. Third-Party Platform Data

When you connect integrations, we may receive data from:

Google (Gmail, Sheets, OAuth, Forms)
Meta (Facebook, Instagram APIs)
WhatsApp Business API providers
CRM platforms
Payment processors
Cloud infrastructure providers

3. Lawful Basis for Processing (GDPR)

We process personal data under the following legal bases:

Contractual necessity – to provide our Services
Legitimate interest – to improve, secure, and operate the platform
Consent – where explicitly obtained
Legal obligation – to comply with applicable laws

Customers are responsible for obtaining all required consents from their end users.

4. How We Use Your Information

We use collected data to:

Provide and operate automation workflows
Respond to enquiries and route leads
Book meetings and manage sales processes
Provide customer support
Monitor performance and system reliability
Prevent fraud and misuse
Comply with legal and regulatory obligations

5. AI & Automated Processing Disclosure

Allentics uses AI systems to:

Generate automated replies
Detect intent and qualification signals
Route leads and schedule meetings

Important AI Data Safeguards

We do not use Customer Content to train general-purpose AI models.
Customer conversations are never used to train external AI models.
Model improvements use only aggregated, anonymized operational metadata.
No identifiable customer conversations are used for training without explicit written consent.
Automated decisions may influence lead routing and meeting scheduling, but final sales decisions remain under human control.

6. Customer Content & Ownership

Customers retain full ownership of their Customer Content.
Allentics processes Customer Content solely to provide Services.
We do not sell, rent, or commercialize Customer Content.
We access Customer Content only:
- To provide support
- To troubleshoot issues
- When authorized by the Customer

7. Data Sharing & Sub-Processors

We share data only with trusted sub-processors necessary to deliver Services, including:

Cloud hosting providers (e.g., Google Cloud, AWS)
AI model providers (e.g., OpenAI, Anthropic)
WhatsApp Business API providers
CRM and integration partners
Payment processors

All sub-processors are bound by:

Confidentiality agreements
Data processing agreements
Industry-standard security controls

A list of sub-processors is available upon request.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction.

Where required, we implement:

Standard Contractual Clauses (SCCs)
Contractual safeguards
Security and encryption controls

to ensure lawful international transfers.

9. Data Retention

We retain personal data only as long as necessary to:

Provide Services
Maintain audit logs
Comply with legal obligations

Retention periods:

Platform logs: up to 24 months
Customer Content: per Customer configuration
Billing records: as required by law

Customers may request deletion at any time, subject to legal retention requirements.

10. Data Security

We implement industry-standard security measures including:

Encrypted data transmission (TLS)
Encrypted storage for sensitive data
Role-based access controls
Segregated production environments
Continuous monitoring and logging
Regular security reviews

No system is perfectly secure. You acknowledge the inherent risks of online systems.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate website functionality
Analyze usage and performance
Improve user experience

Types used:

Essential cookies
Analytics cookies

You may control cookies through browser settings or consent banners where required by law.

12. Your Rights

Depending on your location, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Withdraw consent
Receive a copy of your data

Requests can be sent to: support@allentics.com

We will respond within legally required timeframes.

13. Enterprise & Data Processing Agreements

For enterprise Customers:

We provide a formal Data Processing Agreement (DPA) upon request
We act strictly as a data processor
We process data only under Customer instructions
Audit rights and compliance documentation are available

14. Breach Notification

In the event of a personal data breach:

We will notify affected Customers without undue delay
We will provide incident details and remediation actions
We will comply with regulatory reporting requirements

15. Children's Privacy

Our Services are not intended for individuals under 16.

We do not knowingly collect data from minors.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised "Last Updated" date.

17. Contact Information

For privacy or data protection inquiries:

Allentics IT Solutions Pvt. Ltd.

Email: support@allentics.com

Phone: (+91) 7350932100